Why do I need GigaBook, and how can it help my business? |
GigaBook is your answer to creating an efficient business. It is easy to use, always available, extremely reliable, makes your business and staff more productive and increases your revenue. Check out some ways below that GigaBook is here to help your business:
Why do I need GigaBook, and how can it help my business? |
GigaBook is your answer to creating an efficient business. It is easy to use, always available, extremely reliable, makes your business and staff more productive and increases your revenue. Check out some ways below that GigaBook is here to help your business:
What does GigaBook do?
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Where is GigaBook located?
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GigaBook is located just south of Kansas City in Leawood, KS
How long have you been open?
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GigaBook has been in development since February 2014 and formed as an LLC in January 2015. Sales to the public began in February 2015.
Why do people value this service?
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Can I prohibit access? |
You can prohibit or allow your users to have these options: See other users, update other users, see other users' clients, download reports, download client lists, delete clients, delete users, delete services, delete To-Do items, delete group bookings, update business information or policy, edit the subscription page, edit the notification content, edit email settings or templates.
How do I complete my account?
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Smart Start is GigaBook's intelligent account setup process. All you have to do is answer a few questions and GigaBook seamlessly creates a customized account specific to your business needs.
Click here to return to Smart Start
How do I add a user?
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Service providers can be added through the settings tab -Or- straight from your dashboard by clicking the "+" located at the top, right-hand corner of your daily, weekly or monthly calendars.
How do I add a resource? |
Resources can be found and added within your account settings.
How do I add services?
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Services can be found and added within your account settings.
What kind of support does GigaBook offer?
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Live Chat: Directly through your GigaBook account
(Chat bubble in the lower, right-hand corner)
Email: support@gigabook.com
(All inquiries will be responded to within 1-2 business days)
Support Center: A collection of support articles, tips & tricks and how-tos curated by GigaBook's support team
(Found in the "Help" settings.)
(All inquiries will be responded to within 1-2 business days)
What is an Add-On Product? |
Add-On products are extra products and/or services that can be purchased during the booking process.
Can add-ons be associated with specific services and groups? |
Yes, they can all be displayed for all services and group bookings.
When creating or editing an add-on, simply choose which service you would like it to be associated with.
How do I schedule an appointment?
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You can set an appointment multiple ways:
1. From the calendar menu, choosing "schedule an appointment" will open a new appointment modal.
2. In your daily or weekly calendar view, you can select the time that you wish to have the appointment and it will open the appointment modal.
3. In any calendar view, there is a "+" in the top right-hand corner of the screen to add an appointment.
Note: From the appointment modal you can send your clients notifications, set appointment length and invoice clients. Once the appointment is saved, it will appear on your calendar.
How do I edit existing appointments?
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Choose the desired appointment you wish to edit, begin making changes to the appointment.
(We recommend sending notifications to your client of appointment changes. This can be done at the bottom of the appointment modal. Make sure to save the changes)
Can I take appointments online?
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Yes, GigaBook can turn your existing website into a real-time booking engine by simply inserting any of the widgets on your website.
Can I set recurring appointments?
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Yes, when you are in your appointment modal, located to the right of the date and time of the appointment, click the "series" button. Then customize the series options to fit your recurring appointments. An end date has to be associated to the appointment in order to save your recurring appointments.
Can my clients see my appointments?
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No, clients will see your booking widget, which will only show available times to take appointments. Any previously scheduled appointments can only be viewed in your GigaBook platform by any co-users with permissions.
Can I sync my current online calendar with GigaBook?
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Yes, GigaBook syncs with Google, Outlook.com, Apple iCloud, Exchange and Office 365 calendars.
What is the difference from an appointment and an event?
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An appointment can be made by either yourself through the calendar or by your clients through your booking widget. This will have a client associated with a user for each appointment. An event is a block of time that is dedicated for individual or multiple users (staff meeting, personal matter, etc.)
Can I block my schedule? |
Yes, the block time feature allows you to block out time within your schedule. These can be single occurrences or recurring. This feature can be found in the calendar tab from the settings menu
Can I bulk email my clients?
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Yes, from the Promote tab, select Correspondence. You can then click on the plus sign on the top right corner to create a new email. This email can be sent to all clients or just select clients.
Can I import my client list?
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Yes, you can import your client list(s) from Google, Outlook, Yahoo, or an Excel (CSV) file.
From the Clients setting, Select "search." This brings you to your current clients page. Find the plug-in icon at the top of the page and simply browse your computer for the correct file.
Can my clients book multiple services at the same time? |
Yes, clients have the option to add multiple services to their cart at the time of booking.
What is a custom form? |
Custom forms can be utilized to collect additional information from your clients beyond just basic contact information.
Can I associate custom forms to specific services and groups? |
Yes, custom forms can be associated to individual services and groups. When creating/editing a form, you are able to choose which services it is associated with.
What is GigaSync? |
GigaSync allows you to sync with third-party calendars, such as: Google, Apple iCloud, Outlook.com, Exchange and Office 365.
Can I take group bookings?
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Yes, you can take group bookings for services that offer a multi-client experience. This may include a dance class, swim lessons, a pampered chef party, a tour, a camp, an art class, etc.
How do I create a group session? |
Group sessions can be created when hovering over the settings tab and selecting group sessions. Use the "+" icon to add a group session.
How do I schedule a group session? |
Group sessions can be scheduled from your daily, weekly or monthly calendar view or hovering over the Setting Tab and selecting Group Sessions. When the appointment modal opens, select Group Session at the top of the window. Once selected you will be able to select the group you would like to schedule, set attendee limits, make the class a series, etc.
Can I set a limit to number of group attendees? |
Yes, group bookings can have both a minimum and maximum number of attendees associated with them.
Can I set recurring group sessions/classes? |
Yes, when scheduling a group, there is an option to create a series. When this is enabled, you will be able to set how often the session occurs. An end date will have to be associated to the group created.
What does "Must Be Attended In Succession" mean? |
Any group session that has this feature enabled means that the groups are a series of classes that your clients need to attend. (If you are holding a 3 part class for certification, for example, attendees would attend all 3)
Can my clients book multiple group session at the same time? |
Yes, clients have the ability to book multiple group sessions and add them to their cart.
Can I schedule group sessions at different locations? |
Yes, when locations are added within GigaBook groups can be set to a desired location.
To schedule a group, hover over the calendar tab and select schedule group. When scheduling, you can select locations from a drop down menu.
Can I send invoices to clients?
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Yes, you can have invoices generated and emailed automatically or manually, if desired. You can also set defaults for sales tax, net payment terms, or whether the length of time for your service changes your billing amounts.
Can I take payments online?
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Yes, GigaBook is capable of taking payments from your customer by integrating with Stripe, PayPal, Braintree and Authorize.net.
Can I offer different Promo Codes on my booking widget?
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Yes, you can set up different types of promotional codes for your clients to use online. The promo codes can be set up as a percentage discount or a flat rate discount, and they can also have an expiration date or a maximum number of uses.
Can I have my clients pay for invoices through notifications? |
Yes, you can set your notifications to display a "Pay Now" button for when your clients receive an invoice from you through email. This will direct clients to their outstanding invoice and allow them to pay.
Can I change my currency?
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Yes, GigaBook supports different currencies.
Does GigaBook assist with payment issues for clients? |
No, GigaBook does not participate in collecting or distributing your money. Any questions or problems arising form payments or disputed payment should be directed to your associated payment account (Stripe, Authorize.net, BrainTree by Paypal or PayPal). GigaBook simply provides a gateway to collect payments.
Can I have my clients select additional products at the time of booking? |
Yes, by creating add-ons, your clients will be able to add additional products to their booking.
Does GigaBook support multiple locations? |
Yes, multiple locations can be added within one account.
Can staff member be assigned to specific locations? |
Can I text clients?
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Yes, GigaBook allows you to send SMS Text reminders to your clients prior to their appointments.
How do I change my notifications and reminders settings?
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You can change your notifications and reminder settings in two ways:
1. If you want to change them for a specific appointment or event, you can go to your calendar and click on the specific item. The modal that pops up will have options at the bottom to set your notifications and reminders. Just slide the tabs over and set the time frame for when you want to remind yourself and/or your client.
2. If you want to change your default
settings for notifications and reminders, click the Settings tab, find the Communications section and click on Notifications and Reminders. Here you can set up default settings for all
appointments, group sessions, and events created in the future for all users.
Can I customize my message content?
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Yes, GigaBook allows you to customize all outgoing correspondence.
Can I customize appearance on my email templates?
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Yes, GigaBook allows you to customize the appearance of your emails. You can change colors, fonts, add logos and change the content of the messages.
Do email notifications/reminders to my clients send from my email address?
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No, email notifications and reminders send from notifications@gigabook.com. However, the reply to address is the address of the service provider sending the notification or reminder.
Can I upload files? |
Yes, email can have files attached to them for any notification or reminder sent out to clients.
What is a service? |
Services are what you would like to take bookings for.
How do I add a service? |
From the Settings ribbon, select Services and click the "+" icon in the upper right-hand corner. Create a title for the service, set a time duration and enter a description.
Can I assign specific services to staff members? |
Yes, when creating a service, select the staff members you want to have the service associated to.
How do I make this available on my website? |
With our sharing options, it's easy to integrate GigaBook with your website. Simply copy and paste the HTML code to your website and you're all set. Select the share option in the Booking Widget and Group Widget.
Can I display widgets on social media? |
Yes, both booking and groups widgets can be promoted on your social media.
Can I copy and paste a URL link? |
Can staff members have their own booking widget linked in their email signature? |
Yes, staff members can have their own widget that displays their given availability for both booking widgets and group widgets.
How much does GigaBook cost me?
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Is there a contract or other obligation?
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No, users can obtain a free 14 day trial without providing any credit card information or contract. After 14 days, the account will experience interruption until a subscription is chosen.
What kind of account do I need?
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The size of your account is based on the number of unique logins provided to each user and resource in your business. Staff members and resources can be added and deleted at any time.
If I cancel my subscription in the middle of my billing cycle, will I be partially refunded for that month?
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We currently do not offer any prorated refunds for canceling in the middle of your billing cycle. However, your account will stay
active until the end of your billing cycle even after you have ended your subscription.
How do I change my subscription?
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You can change, cancel or view payment history of your subscription on this Subscription Page within your GigaBook account settings.
How do I create a survey? |
Surveys can be created under Survey management. (Settings>Data&Sync>Manage Surveys) To create a new survey, select the "+" icon in the upper left-hand corner. Surveys can be customized with the exact information you would like to ask your clients.
How do I send surveys to clients? |
Surveys can be sent automatically to clients after their appointment is completed. Select the follow-up option in your notification default settings.
How do you delete an additional To-Do list? |
To delete a list no longer needed, you just have to have the list selected and click on the trashcan at the top of the Lists column. It will ask you to confirm that you want to delete this list to prevent accidental deletions.
Can I reorganize each To-Do list? |
If you want to re-order your To-Do lists, just highlight the list you want to move and click on the up and down arrows located at the top of the Lists columns.
How do you add an item in a user To-Do list? |
To add an item to a To-Do list, just have the list highlighted and you can click the "+" icon at the top of the page. From there, you can name the item, assign a due date, assign a reminder time, add notes if needed, star it as important, or email the user to notify them they have a new to-do list item.
Can I move a To-Do list item from my list to someone's else's list? |
Yes, you just have to drag and drop by clicking and holding the cross symbol to the left of the To-Do List item.
What does the star mean in the To-Do list? |
This means that you have marked this To-Do List item as important, and it is automatically placed at the top of the list.
How do you assign due dates for To-Do items? |
While setting up your To-Do list item (or you can edit it later if you forget), you just select the date and time you want the to-do list item to be completed. You can then click the “email when due” button to activate an automated email sent to the user at the time its due. The second line is for a reminder in case you want an email before the item is actually due. The “email advisor” button is just to notify the user right now that they have a new item in their To-Do list.
Why is my To-Do list item red? |
To-Do list items will turn red to signify they should be done with urgency once they exceed the due date
Can I rearrange my To-Do list in order of importance? |
Yes, items in your list will automatically sort itself by important (starred) items and by due date, but if you wish to sort them manually, you just have to drag and drop by clicking and holding the cross symbol associated with the to-do list item.
How do I remove an item from my To-Do List? |
If you have completed your item, you just check the box to the left of the item name. If you wish to remove it from your list because it no longer needs to be completed, you can just hit the trash can to the right of the star of the item line.
Can I track what items have been completed or deleted? |
Yes, at the very bottom of your To-Do Lists, there should be two lists called “completed” and “trash”. All items you hit the checkbox for will go into the completed list and all items where you hit the trashcan icon will go to the trash list. You can also export this data into a CSV, excel or XLS file if desired. Please note: These items do not automatically delete themselves, so you will need to empty your trash to keep the data from piling up. Once it is deleted, it is deleted.
How do I add an additional list not assigned to a specific user? |
To add a new list that will not be assigned to a specific user, (i.e. a supply list, a clean up list, “weekly tasks,” whatever you desire for a list category), you simply have to hit the "+" icon at the top of the Lists section. A text box will appear, and you can name it whatever you want.
What is the Project Management tool? |
The Project Management tool is used to create customized project tickets, assign them to staff members and monitor the progress of projects.
What is a user?
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A user is the default term for a service provider for the business. This consists of anyone who might be providing a service to customers, (i.e. the business owner, employee, anyone who accepts online bookings or has access to your GigaBook dashboard).
What is a resource?
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A resource is similar to a user, but it is a piece of property that needs to be assigned at certain times. A resource may still be booked and need its own ID within GigaBook. A resource can depend on the type of service provided (i.e. a room, a tanning bed, an animal, a piece of equipment, a pool, etc.)
Can I book and take appointments for resources?
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Yes, you can add a resource just like a user and customize your settings for when it is available for taking appointments. Resources can be booked externally from clients or managed internally by assigning the resource to certain services after a user is booked.
How do I add users and resources?
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You can add users or resources by going into your settings tab, then clicking on the user or resource tab. Then you will see all of your users or resources; at the top, you will see a "+" icon; click there, and you will be able to add a new users or resource.
How can I easily view all of a user or resource’s scheduled items?
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While in the GigaBook dashboard, if you click on the magnifying glass icon with the user or resource’s initials, a screen will pop up. This modal will list everything coming up on that user or resource’s calendar. You can edit a specific event by double-clicking the line item (or for mobile devices, you can click the gear symbol and then the edit symbol with a blue square and pencil partially inside the square. Within this modal, you can also select a specific date range or look at past events
Click here to access your dashboard
Can I change what staff members are called? |
Yes, terminology can be changed by selecting the gear icon at the top of the page.
What is a widget?
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A widget is a booking application that you can place on your existing website that will allow you to take appointments and reservations for the services your business offers. GigaBook has booking widgets for individual services and also for group events, sessions, or gatherings.
How do I get my widgets on my website?
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If your business has an existing website, necessary coding can be generated with the widget to add this capability directly on your website.You can use our widget creation wizard to fully customize your widget to fit the needs of your business. After you have done this, we provide you with what you need to simply paste the booking widget on your booking website.
Can I use my widgets if I don’t have a website?
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Yes, however, they will need to be used through your free business page or your personal booking page. Both are included for free in any GigaBook account.
Can I customize my widgets?
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Yes, you can customize your booking, group session, or contact widget. You have simple or advanced options for customization. n
Click here to manage booking widget
What is the difference between the business page and booking widget?
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Both are tools that allow your customers to view your availability and request an appointment online. If your business has an existing website, necessary coding can be generated with the booking widget to add this capability directly on your website. If your business does not have a website or the ability to add coding to your existing site, the business page will be a page that your customers can visit to view your availability and request appointments. The business page simply encapsulates the booking widget and also includes information including your location, hours of operation, and business policies.
Can I have a specific widget for a service? |
Yes, when sharing and selecting the "Force Service" feature. You will be able to access the specific service URL & HTML code.
Can I promote my widget through email? |
Yes, using the Share & Embed feature under the promote tab. Once you have your selected widget, you will be able to copy and paste into emails, promote on social media and access HTML code.